If you are not completely happy with your bag you may return it to us within 14 days from delivery (subject to the conditions below) for Store Credit (please request this on your return sheet), that can be used up until 6 months from the day that you will receive it. Please note your returns must be delivered to us within this time, returns received beyond these periods will not be accepted unless agreed otherwise (or in the case of faulty items - see below).
Conditions for return
Items must be in brand new condition and show no signs of use with all original packaging, garment tags and labels still attached. We do not accept items that have been damaged or soiled by use, altered.
Please note original bag boxes, dust bags and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging will not be accepted.
We take a great deal of care to quality-check all bags thoroughly before they are dispatched, but please check your items carefully on delivery for any damage/faults and return them within the above returns periods for a refund, store credit or replacement.
All items returned as “faulty” will be subject to a thorough investigation to confirm that the damage is due to a manufacturing fault and not normal wear-and-tear, which is not covered by our returns policy.
Faulty items returned beyond the regular returns period above will be professionally repaired and returned to you at no cost, provided you give us written notice within 2 working days of receipt. If the item is unrepairable we will offer you a full or partial Store Credit or replacement for the same product (at our discretion) depending on the extent of the damage.
How to return your items to us
1. Find the invoice that was included in your parcel. If you cannot find your invoice please include a note containing your order number, the date of your order and your contact details (including full name, address, telephone number and email address)
2. Mark (circle or highlight) and write "REFUND" or "STORE CREDIT" next to each item you are returning and any items you wish to exchange for.
3. Pack your items securely along with the marked invoice, and then send your parcel (using a recorded/tracked and/or signed service) to the following address:
K.S. KOUVARAS & CO
For “2H HELEN HELIOTOU”
15 NIKIFOROU BRETAKOU str
17455 – GREECE
All items must be returned unused and in their original condition, from the original delivery country.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.
We have made every effort to display as accurately as possible the colors of our products that appear on “2H HELEN HELIOTOU”. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
You are entirely responsible for the safe and timely return of your items to us, including any postage costs, insurance, Customs & Duty charges for international returns, etc. We do not take responsibility for any additional charges, loss or delays in this process unless we have arranged to have your return collected using our own couriers.
The original delivery charge paid on your order or the cost of returning items to us will only be refunded to you in the case of damaged, faulty or incorrectly supplied items.