Shipping Information

As our goods are exclusively handmade, we aim to dispatch all orders within 15 working days, by DHL. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We do not ship on Saturdays, Sundays or GREEK holidays. Delivery between 9am-5pm, Monday to Friday.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
We are unable to redirect orders once items have been dispatched.

All orders require a signature upon receipt.

INSURANCE AND DELIVERY

2H HELEN HELIOTOU insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by 2H HELEN HELIOTOU, and transfer of responsibility in the same way. 2H HELEN HELIOTOU are not responsible for any delays caused by destination customs clearance processes.

Ordering

We kindly ask that you review your order carefully prior to submission, as it cannot be modified once submitted.

Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and “2H HELEN HELIOTOU” will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Athens Greece and the language of the contract is Greek.

We reserve the right not to accept your order in case, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Order Calculation

To view the total cost of your order, add the desired items to your shopping bag. Once you are finished shopping, click "checkout" and you will be directed to the checkout page. Your total amount will be calculated in EUROS and will not be inclusive of duties and taxes from GREECE to your selected international destination. All prices and offers remain valid as advertised from time to time. The Euros price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

Customs, Tariffs and Taxes

Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. If you need additional information, you can contact your local customs office.

Payment - Credit Cards

Payment can be made by the following methods:

  • PayPal
  • Deposit to bank account

Payment will be debited and cleared from your account upon dispatch of your order by 2H HELEN HELIOTOU. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to 2H HELEN HELIOTOU, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using the secure affiliated Bank's web environment. If you are a registered 2H HELEN HELIOTOU user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, 2H HELEN HELIOTOU uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.